Guest Experience Supervisor - Pullman Bali

Join the prestigious Pullman Bali team as a Guest Experience Supervisor and play a pivotal role in delivering exceptional hospitality experiences to our esteemed guests. Located in the heart of Bali, our luxury resort offers a dynamic and rewarding work environment. As a Guest Experience Supervisor, you will be responsible for overseeing the daily operations of our front desk, ensuring that our guests receive the highest level of service and attention. This role is perfect for those who are passionate about hospitality and want to make a significant impact on the guest experience.

Pullman Bali is a renowned name in the hospitality industry, known for its commitment to excellence and guest satisfaction. Our resort is equipped with state-of-the-art facilities and offers a wide range of amenities to ensure that our guests have a memorable stay. In this role, you will work closely with our team of front desk agents, housekeeping staff, and other departments to ensure that our guests' needs are met promptly and efficiently.

As a Guest Experience Supervisor, you will be responsible for monitoring guest satisfaction, resolving any issues that may arise, and ensuring that our resort's standards are maintained. You will also have the opportunity to develop and implement new initiatives to enhance the guest experience. This is a fantastic opportunity for those who are looking to advance their career in the hospitality industry and make a real difference in the lives of our guests.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the front desk, ensuring that guests receive the highest level of service and attention.
• Monitor guest satisfaction and address any issues or concerns promptly and professionally.
• Work closely with housekeeping staff, restaurant teams, and other departments to ensure that guests' needs are met efficiently.
• Develop and implement new initiatives to enhance the guest experience and improve our resort's standards.
• Train and mentor front desk agents and other staff members to ensure that they are equipped with the skills and knowledge needed to deliver exceptional service.
• Maintain accurate and up-to-date records of guest information and reservations using our property management system (PMS).
• Ensure that all front desk procedures and protocols are followed, and that our resort's policies and regulations are adhered to at all times.
• Stay up-to-date with industry trends and best practices in the hospitality industry to ensure that our resort remains competitive and innovative.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a front desk or guest services role in the hospitality industry.
• Proven track record of delivering exceptional guest experiences and ensuring high levels of guest satisfaction.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Fluency in English and Bahasa Indonesia, with the ability to communicate clearly and professionally in both languages.
• Knowledge of hotel property management systems (PMS) such as Opera, Sires, or similar.
• Ability to work well under pressure and in a fast-paced environment, with the flexibility to adapt to changing circumstances.
• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions to challenges.
• Commitment to upholding the highest standards of professionalism, integrity, and customer service.

🛠️ Keahlian

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