Customer Service and Support Manager

Join SSI Schaefer, a global leader in intralogistics solutions, as a Customer Service and Support Manager in Bali. This is a unique opportunity to work with a reputable multinational company, offering exposure to cutting-edge logistics technologies and a dynamic work environment. As a Customer Service and Support Manager, you will be the voice of our customers, ensuring their needs are met with excellence. You will work closely with our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung to provide top-notch customer service and support, leveraging tools like SAP, Microsoft Dynamics, and other intralogistics software.

In this role, you will be responsible for managing and coordinating customer service activities, ensuring high levels of customer satisfaction. You will handle customer inquiries, complaints, and requests, providing timely and effective solutions. Your daily tasks will include monitoring customer service performance, conducting regular training sessions, and implementing customer service improvement initiatives. You will also have the opportunity to grow within the company, with potential for advancement to higher management roles.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate customer service activities to ensure high levels of customer satisfaction.
• Handle customer inquiries, complaints, and requests, providing timely and effective solutions.
• Monitor customer service performance and implement improvement initiatives.
• Conduct regular training sessions for the customer service team.
• Leverage intralogistics software such as SAP and Microsoft Dynamics to enhance customer service operations.
• Collaborate with cross-functional teams to ensure seamless customer service delivery.
• Maintain accurate records of customer interactions and service requests.
• Provide regular reports on customer service performance and trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service Management, or a related field.
• Minimum of 5 years of experience in customer service management or a similar role.
• Proven track record of managing customer service teams and improving customer satisfaction.
• Strong knowledge of intralogistics software and technologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service management or a related field is a plus.

🛠️ Keahlian

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